Order Processing Time

• Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive a notification when your order has been shipped.

Shipping Rates and Delivery Times

• Standard Shipping: Delivery within 3-5 business days.
• Shipping rates are calculated during checkout based on your location and the weight of your order.

International Shipping

• At this time, we do not offer international shipping. We currently only ship within Pakistan.

Shipping Confirmation and Tracking

• Once your order has been shipped, you will receive an email with your tracking number and a link to track your shipment.
• Please allow 24-48 hours for tracking information to update.

Delivery Issues

• If your package is delayed or lost during shipping, please contact our support team at support@sivanna.com.pk, and we will assist you in resolving the issue.